Privacy Policy

Last updated: March 1, 2026

Introduction

protonexaloria.com ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at protonexaloria.com, interact with our services, or engage in business with us.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Fill out our contact or wholesale application forms (name, email, phone, company name)
  • Use our Blend Builder tool to create and save custom blend recipes
  • Request a roastery visit or schedule a cupping session
  • Subscribe to our newsletter or marketing communications
  • Correspond with us via email, phone, or other channels

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • Browser type and version, operating system
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, referring URLs
  • Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and process wholesale applications
  • To provide, maintain, and improve our website and services
  • To send you relevant communications about our products and partnerships
  • To analyze website usage patterns and optimize user experience
  • To comply with legal obligations and protect our rights

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for the website to function properly, such as remembering your cookie consent preference.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data.
  • Functional Cookies: Enable enhanced functionality such as remembering your Blend Builder preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: Trusted third-party companies that assist us in operating our website, conducting business, or serving you (e.g., web hosting, email delivery).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to two years.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing activities
  • Data portability (receiving your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@protonexaloria.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

protonexaloria.com
123 Main Street, Chuo-ku, Kobe 650-0001, Japan
Email: info@protonexaloria.com
Phone: 555-012-3456